TERMS & CONDITIONS — TERRAMINORA OÜ

Last updated: 2026

1. Company Information

Terraminora OÜ

Registered in Estonia

Registry code: 17490741

VAT number: EE102979356

Paadi tee 3

Harju maakond, Haabneeme alevik

74001, Viimsi vald

Email: terraminoraou@gmail.com

Phone: +372 507 6189

2. Scope of Services

Terraminora OÜ provides travel and concierge-related services, including:

- travel planning and coordination

- accommodation booking arrangements

- concierge and lifestyle services

- transport and transfer arrangements

Terraminora OÜ acts solely as an intermediary between clients and third-party service providers (such as property owners, hotels, transport operators and other partners).

The company does not own or directly operate the services provided.

3. Bookings

All services are subject to availability and confirmation.

A booking is considered confirmed only after:

- written confirmation from Terraminora OÜ

- receipt of the required payment or deposit

Terraminora OÜ reserves the right to refuse, cancel or modify any request or booking for legal, operational or security reasons.

4. Prices and Payments

All prices are stated in EUR unless otherwise indicated.

Payments may be required as:

- full prepayment

- partial payment

- deposit

Payments are processed through secure third-party payment providers (such as Stripe or PayPal) or via structured billing systems integrated into the website.

Terraminora OÜ does not accept cash payments.

A deposit may be required to confirm a booking, and the remaining balance is typically due prior to service delivery.

5. Billing System

The website may include a billing/cart interface allowing clients to review and complete payments for services.

This system may:

- automatically reflect selected services

- allow adjustments to payment details before completion

This functionality is intended as a structured payment interface and does not constitute a standalone e-commerce platform.

6. AML / KYC Compliance

Terraminora OÜ complies with applicable AML and KYC regulations.

The company may request identification documents and additional information at any stage.

Failure to provide requested information may result in refusal or suspension of services.

7. Cancellations and Refunds

Cancellation and refund conditions depend on the specific service booked and the policies of the relevant third-party service provider.

Terraminora OÜ acts solely as an intermediary and does not control the terms and conditions applied by such providers.

Unless otherwise agreed in writing:

- deposits and advance payments may be non-refundable

- cancellations may be subject to fees imposed by third-party providers

- refunds, where applicable, may be subject to administrative, banking or processing charges

Terraminora OÜ will use reasonable efforts to assist clients in managing cancellations and refund requests, but does not guarantee that refunds will be granted.

8. Liability

Terraminora OÜ acts solely as an intermediary and is not responsible for the performance, actions or omissions of third-party service providers.

The company is not liable for:

- indirect or consequential losses

- delays or disruptions beyond its control

- force majeure events

In any case, total liability is limited to the amount paid for the specific service.

9. Changes and Availability

All services, prices and availability are subject to change.

Terraminora OÜ does not guarantee availability until confirmation is issued.

10. Governing Law

These Terms are governed by the laws of Estonia.

11. Contact