REFUND POLICY — TERRAMINORA OÜ
1. General Principles
All services provided by Terraminora OÜ are arranged on an individual basis and typically involve third-party service providers such as property owners, hotels, transport companies and other partners.
Terraminora OÜ acts solely as an intermediary and does not directly provide the underlying services.
Refund eligibility depends on:
- the type of service
- the timing of cancellation
- the terms and conditions of the relevant third-party providers
2. Non-Refundable Payments
In certain cases, payments may be non-refundable.
This typically includes:
- service fees already used for arranging and processing bookings
- deposits required to secure third-party services
- bookings subject to non-refundable conditions imposed by partners
Once work on a requested service has commenced, service fees are generally non-refundable.
3. Cancellations by the Client
If a client cancels a service, any refund will depend on:
- the stage of service execution
- costs already incurred
- cancellation policies of third-party providers
Any applicable refund will be calculated after deduction of:
- administrative costs
- processing fees
- banking charges
4. Cancellations by Terraminora OÜ
Terraminora OÜ reserves the right to cancel or refuse a service or booking in certain circumstances, including:
- unavailability of third-party services
- legal or compliance requirements
- suspected fraud or AML concerns
- force majeure events
In such cases, clients may be eligible for a full or partial refund, depending on costs already incurred.
5. Third-Party Services
Many services are provided by external partners.
Their own cancellation and refund policies may apply and may take precedence over this policy for the relevant service component.
6. Processing of Refunds
Approved refunds are processed using the original payment method where possible.
Processing times may vary depending on payment providers and financial institutions.
7. AML / KYC Compliance
Refunds may be subject to verification in accordance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
Terraminora OÜ reserves the right to request additional information or documentation before processing any refund.
8. Contact
Terraminora OÜ
Registered in Estonia
Registry code: 17490741
VAT number: EE102979356
Paadi tee 3
Harju maakond, Haabneeme alevik
74001, Viimsi vald
Email: terraminoraou@gmail.com
Phone: +372 507 6189